Business activity grew during the year and Company turnover was up by more than 5% on 2010. Significant growth was achieved in the UK, up 17.1% on the previous year, with all the main areas of product sales, rental and service reporting strong results.
The new CRM module has transformed the efficiency of the group?s prestigious UK support network of service centres and technical services by allowing the entire fleet to operate in real-time whist on location. While out on location the technical team can record and immediately send vital information regarding sales, rental and service activity direct to Talley Group?s Head Office. From there, the information can be managed and monitored in real-time by our sales, clinical and service teams who can react immediately to address our customers? requirements. This new module seamlessly supports the existing support network and the gains are felt in-house at Talley Group as much as within their customer network. The benefits of the system are reciprocal in that customers have instant online access to their own accounts, giving them accurate up to date account information concerning sales, rental and service activity as well as providing invoices and management reports.
Having already proven the global appeal of the brand with developments in China and South Africa earlier in the year, the export business has been further boosted by new distribution partners being added in India and Russia in the latter part of 2011. The Group is looking forward to further growth in Australasia in 2012 as well as forging more partnerships in South America and Asia. The focus on delivering high quality, innovative, reliable and cost effective products continues to pay dividends and is clearly being recognised worldwide.
The Board of Directors continue the investment focusing on quality, value, and innovation, this strong UK manufacturing base has ensured the company continues to deliver high quality, clinically proven cost effective products to its expanding customer base.
The introduction of new mattress products such as AutoCura and the additional features added to the complete Quattro range of pressure relieving surfaces in early 2012, along with new compression therapy products targeting DVT and Sports Compression is an example of where the Group continues to develop new and innovative product solutions for the global markets it serves
The upgrade to the website will include detailed information on the new product range including brochures and user guides along with a new web shop facility.
The Pressure Area Care Essentials Website and Negative Pressure Wound Therapy Educational video on the site were designed to offer easy and free access to a wealth of digital materials in pressure area care and negative pressure wound therapy and a range of articles, books, clinical tools, guideline documents and videos are available.
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